1. What information we collect and how we use it
When you create an account, enrol on a course, or access course content on this Thinkific site, we collect personal information such as your name and email address. We also collect limited usage data related to course delivery such as enrolment status, lesson progress and completion information. We may collect device and technical information (for example browser type) to help the platform function reliably and securely.
We use this information to:
Provide account access and course delivery
Process purchases and provide receipts or confirmations
Provide learner support and respond to enquiries
Maintain platform security and prevent misuse
Improve course quality and learner experience
2. Email communications and marketing
We may send service emails that are necessary to deliver your course (for example purchase confirmations, access emails, and important updates about your account or course).
If you opt in separately, we may also send marketing emails (for example updates, new course announcements or relevant resources). You can unsubscribe from marketing emails at any time using the unsubscribe link.
3. Lawful basis for processing (UK GDPR)
We process personal data on the basis of:
Performance of a contract (to provide the course and services you purchase)
Legitimate interests (to operate, secure and improve the platform and course delivery)
Consent (only where you have actively opted in, for example marketing emails)
Consent requests must be separate from terms and conditions and require a positive opt-in. Information Commissioner's Office+1
4. Payments
If you make a purchase, payment is processed by third-party payment providers supported by Thinkific (for example Stripe or PayPal, depending on configuration). Payment data is handled by the payment provider. We receive confirmation of payment and relevant transaction details needed for fulfilment and accounting.
5. Third-party services
We use trusted third-party tools to deliver services effectively and securely. For this Thinkific course platform, the primary providers are:
Thinkific (course hosting, learner accounts and course delivery)
Payment providers integrated with Thinkific checkout (for payment processing)
These providers have their own privacy policies and may process data outside the UK. Where international processing occurs, appropriate safeguards are used by the provider.
6. Cookies and analytics
This site may use cookies or similar technologies to support platform functionality and measure performance. You can control cookies through your browser settings, although disabling cookies may affect site functionality.
7. Data retention
We retain personal data for as long as needed to provide course access, maintain your account and meet legal, tax, and accounting obligations.
8. Your rights
You have the right to request access to, correction of, or deletion of your personal data, and to object or restrict processing in certain circumstances.
To make a request, contact: [email protected]
9. Changes to this Privacy Policy
We may update this policy from time to time. Material changes will be posted on this page with an updated date.